Get to the right answer quickly.

Choose the area below. Requests are saved for review; submitting a form never sends a message or places a print order by itself.

Orders and custom products

Submitting an order saves it for review. A permanent QR or print order is released only after payment is confirmed and the final files pass review.

VIEW PRODUCTS

Changes, cancellations, and refunds

Ask for a change or cancellation as soon as possible. If custom design or production work has started, the amount that can be changed or refunded depends on the work already completed and the print provider's status. Poup will never label a payment refunded until the refund is actually processed.

REQUEST HELP

Account and privacy help

Open Account to change communication choices, download your customer data, or close your account. Sign-in links and codes should never be shared.

OPEN ACCOUNT

Incorrect deals or community content

Deals must match their stated source and community posts are reviewed. Use the report control on the content when available. For a business page, campaign, or listing problem, send Poup the page link and explain what is wrong.

EXPLORE POUP

Still need help?

Send the exact page, order, QR, or business name involved. This saves a private request for Poup to review. It does not automatically text, email, charge, refund, or place an order.