Privacy at Poup
Effective September 9, 2026
Poup uses the information you provide to run your account, connect you with participating businesses, save rewards, and organize requests or appointments. We do not sell your personal information.
Information we use
Account details such as your name, email, and optional phone number; reward and visit activity; information you submit to a business; merchandise request details and uploaded logo or artwork; and limited device or network information used for security and accurate, deduplicated analytics.
How it is used
We use this information to sign you in, prevent reward abuse, show your history, deliver requested account or booking messages, review merchandise proofs and quotes, improve Poup, and provide participating businesses with the requests you intentionally send them.
Who receives it
A participating business receives the details you submit to that business. Infrastructure, email, payment, storage, and messaging providers may process only the information needed to provide their service. Poup does not give one business access to another business's customer records.
Your choices
Promotional email and text choices start off. You can change them, download your account data, or permanently close your customer account from Account. Closing removes your contact and sign-in information while keeping deidentified operational totals needed for accurate business records.
Retention and security
We keep personal information only as long as reasonably needed for the services above, security, disputes, and legal obligations. Access controls, one-time security links, and limited analytics identifiers are used to reduce unnecessary exposure.
Children
Poup customer accounts are not intended for children under 13. A parent or guardian can contact Poup through the main website about information submitted by a child.
Questions or requests
Use the Poup Support center for help. Account controls are available directly in your Account.